CommentI suggest that your value in honesty be better ingrained in some of your associates or you will lose more customers. Over a month ago because of an auto accident we reserved a 4 door midsized vehicle with our local enterprise dealer. The day before we were to pick up the vehicle, we called and were told everything was arraigned and four vehicles fitting our needs were on the lot. The next morning, we were there at the time we were told to be and met with a male employee who told us the female manager we had spoke with was unavailable and he would care for our needs. At this point he told use the only thing that was available was a Dodge Dakota Magnum 4 wheel drive 4 door Pick up. It was explained to him as it was to the female who we had spoke to earlier that my wife’s Mother is in a wheel chair and needs to be transported for medical treatment every two days. He told us the last of the vehicles fitting our needs were rented by the Marshfield Clinic who have preference.
Now I understand about preference but I don’t understand telling a customer one thing then another the next day.
When we turned the vehicle in 4 days later once our vehicle was repaired we met with the lady that we had spoke to the first two times on the telephone. She made the mistake of asking us if everything was alright with our rental experience. So we told her we were not happy about it at all being told one thing and getting another. She tied to appease us but after pulling my wife’s Mother in and out of a pickup for several days we were in no mood.
After a couple of days of thinking about this and cooling off a bit I think if she wants to appease me here is what she can do. Make sure what she says she can deliver to her future customers although that customer will not be me.
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