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Enterprise Car Rental

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158 complaints

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Enterprise Car Rental is a privately owned company. The company operates numerous locations in the United States, the United Kingdom, Canada, Germany, Ireland, and Puerto Rico. Enterprise Car Rental is the top car rental company in the United States. The company is on the Forbes 500 Largest Companies list. Enterprise Car Rental focuses on those consumers who need to replace a car because of an accident or a theft. In 1990 the company started to include the airport market as well. In 2003, Failing Enterprise web site was launched by former Enterprise customer who was very angry with the company. Please try to contact Enterprise Car Rental Customer Service directly prior to posting any complaints on this site.

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Enterprise Car Rental Complaints & Reviews

Enterprise Car Rental Reviews

Anonymous
Enterprise Car Rental - Hollister Enterprise Renta Car is Messed Up!

I tried to rent a car at this place and I was treated like crap and told that there were no cars to rent they then asked me for my phone number so they could let me know when there...

#292523
Jan 27, 2012
7

Marion847
Enterprise Car Rental - Enterprise Rental: bogus charge

While recently in the U.S. I rented a car from Enterprise, as I had in the past. I have been satisfied with their service and felt fairly treated. Their employees at Chicago O'Hare...

#292395
Jan 27, 2012
13

Anonymous
Enterprise Car Rental - Enterprise

There is nonhing anyone can do to correct this but I would like to give a word of advise. We rented a car from Enterprise and went to pick it up. It was dark and pouring the rain s...

#291616
Jan 24, 2012
33

Voodoo17
Enterprise Car Rental - Enterprise and scratch

Took my minivan in for dealer service in Langhorne, PA. Dealer needed to secure parts so dealer provided a rental car from Enterprise. Driven to pickup point where young woman pr...

#291555
Jan 24, 2012
24

Mrsbusyb...
Enterprise Car Rental - Enterprise rent a car- Ontario airport, Ca

They did a bait and switch on the price of the extra services. They told us that it was our fault and not theirs. They over charged us by $200. The customer service reps are comple...

#291306
Jan 23, 2012
41

Snoywhyte
Enterprise Car Rental - Enterprise in Ridgecrest, Ca

I was supposed to take a trip to Washington but my flight was cancelled due to weather. The airline could not get me there by the time of the event I was attending so the entire tr...

#290747
Jan 21, 2012
47

Enterlie
Enterprise Car Rental - Enterprise Rent-A-Lie

I wasted 8 years of my life working for Enterprise. Only someone that has worked for them this long can understand the unethical and poor business practices of this company. Th...

#290367
Jan 19, 2012
115

Vjupset73
Enterprise Car Rental - Rude lied coldhearted misled sloppy work

I had to rent a car at enterprise on 43rd bell the sells reps r rude and nasty people enterprise careless about the customers and more about money . The car that I was in needed a ...

#289871
Jan 18, 2012
101

Vjupset73
Enterprise Car Rental - Enterprise 43rd bell

My car was total so I had to rent a car the cost was $25 a day I had the car for 22 days cost me over $1000 the 1st 3 weeks I went to office 4 times to rewrite a contract the 4 tim...

#289869
Jan 18, 2012
65

Quicke
Enterprise Car Rental - Enterprise is great!

Since I travel from the East Coast to the West Coast often, I usually find myself in need of a rental car from time to time. I have to say that out of all the options available to ...

#288792
Jan 13, 2012
78

Jdwebb
Enterprise Car Rental - Enterprise rental/RIS Insurance Services Inc

On October 12, 2011, our car which was parked leagally on the corner of Weddington and Sepulveda Blvd in Van Nuys, CA, was struck and damaged considerably by Rafhael Sasson of 874...

#287853
Jan 10, 2012
147

Dd2011
Enterprise Car Rental - Enterprise not honoring reservations.

A reservation made one day for the following day. Upon arriving they said there were no vehicle available...I questioned how could I have a reservation and then they not honor it, ...

#287096
Jan 07, 2012
144

Treniece25
Enterprise Car Rental - Enterprise is racist!!!

Rented cars from enterprise in Baton Rouge Louisiana on numerous occasions and was treated very poorly. First off they never have the car at the location and make you wait until th...

#283910
Dec 24, 2011
257

Anonymous
Enterprise Car Rental - Carolina Puerto Rico Enterprise are Theives

After checking and clearing our rental car and getting a receipt for $229.52, Enterprise charged my debit card 400 extra dollars for "tire damage". I didn't find this out until I ...

#283563
Dec 23, 2011
160

Anonymous
Enterprise Car Rental - Taking care of Customer Satisfaction - (12/15 to 19/2011)

Enterprise asked me to provide gas receipts so they could track usage. I actually went out of my way to do this for them and made copies. It wasn't required - it wasn't m...

#283544
Dec 23, 2011
191

Anonymous
Enterprise Car Rental - Charged for small unscratched indentation

I rented a car from Enterprise for 2 days on 12/13/11. When I returned it, the representative pointed out a tiny unscratched indentation on the left front driver side door so smal...

#282404
Dec 18, 2011
224

Rahul080
Enterprise Car Rental - Enterprise Germany SUCKS

This mail is in reference to a car rental that we had taken on the 2nd of dec 2011 at Ludwigsburg, Germany branch. The car was a VW GOLF and was returned back on the 5th Dec 2011....

#282360
Dec 18, 2011
145

Joditheb...
Enterprise Car Rental - Unauthorized charge of daily insurance

I needed to rent a car until mine, rendered undriveable by an accident, was fixed. Enterprise has a payment agreement with Allstate, meaning I wouldn't have to fork over money ...

#282322
Dec 17, 2011
221

EmPhilip
Enterprise Car Rental - Rudeness & poor interaction from agent/manager at Kirkland Enterprise

I ran into some very serious harrassment at the Kirkland Enterprise rent-a-car this morning.I am a frequent renter from Enterprise Kirkland (at 11400 120th st in Kirkla...

#282030
Dec 16, 2011
201

Anonymous
Enterprise Car Rental - We were charged insurance after telling them our insurance coverd rental

after my motherin law a 74 yo woman verbally declined the insurance for her rental car she was still charged for it . We spoke with an employee at the enterprise on cumberland ...

#281983
Dec 16, 2011
154

Juliafil...
Enterprise Car Rental - Don't rent a car from Enterprise unless you are prepared to pay for the damages you didn't make

I just received a damage claim letter from Enterprise Rent-a-car. I returned a car, which I drove to and from work very slowly and very carefully, a month ago. The car was inspect...

#281952
Dec 16, 2011
181

Anonymous
Enterprise Car Rental - Enterprise will rent to anyone, unfortately

Enterprise Rental Car in Hickory, NC rented a vehicle to Dawn Adamson Granite Falls,NC. On Monday Oct 03, 2011 while driving a Chevy Impala, Ms Adamson backed into another vehicl...

#278795
Dec 02, 2011
249

Anonymous
Enterprise Car Rental - Enterprise Rentacar Phoenix Airport cheated me

I rent from Enterprise 25 times a year and was shocked to have been intentionally cheated today by Tiffany Manning, the branch manager at Phoenix Airport. She noticed what appeared...

#278530
Dec 01, 2011
254

Soblesse...
Enterprise Car Rental - Enterprise Con Artist

I made a reservation for an compact car for the weekend using their website. It was only $9.99 a day! When I pick up my car the associate Louis whom I've dealt with before give...

#278356
Nov 30, 2011
245

Anonymous
Enterprise Car Rental - Enterprise Fuel Ripoff

Beware of the "Fuel Servie Option" on your contract. Although it was explained that they'd charge me $3.19 a gallon for the fuel I'd used rather than my filling the car on...

#278071
Nov 29, 2011
200

Anonymous
Enterprise Car Rental - Enterprise Rental Customer

I originally rented from Enterprise in Plano..slightly less $$ than my original destination, Hertz. Major mistake. Only picked Plano Hertz as it’s close to my job, pulled into En...

#277806
Nov 28, 2011
196

Sujoypaul
Enterprise Car Rental - Enterprise Charging for a damage that I'm not responsible for

On 16th of Nov my Insurance Company arranged a rental car for from Enterprise as my own car was damaged. While I took the car the representative looked at the car and marked the ex...

#276596
Nov 22, 2011
237

Anonymous
Enterprise Car Rental - Charged for a dent I didn't cause.

I rented a 2011 Chevy Impala from Enterprise rental at Detroit Metro Airport for 1 week Oct 13 thru Oct 19. when I returned the car, the inspector pointed out a minute wave in the ...

#276068
Nov 19, 2011
235

Anonymous
Enterprise Car Rental - Not accepting Debit cards REAllY

My partner was set up to leave Tx (enterprise was suppose to pick him up at 9am, NO SHOW) so he then had to pay 10 for a taxi to the enterprise rental, to then be told they didn't ...

#276037
Nov 19, 2011
281

Anonymous
Enterprise Car Rental - Enterprise Lies and Ripoff

I was lied to about the details and price of optional "car insurance" through their company. definitely taken advantage of by an employee. posted on their facebook wall to complain...

#275568
Nov 17, 2011
192
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Related Information

Rentals
Renting a vehicle is another chance to get on wheels. If a person can afford to buy a car, needs a vehicle for one-time trip, comes to the country and needs an auto, he applies to rental companies. As a rule such places hold an ample stock of cars of different models, makes, thus varying in price. 90% of renting companies advertise their services online so that a customer gets acquainted with the vehicle range, chooses a car, comes and gets it. Various companies have different taxes, surcharges and other fees a customer is expected to pay. Some extras, such as permission for additional drivers to use the car, may also be included into the cost or can be charged separately. Price policies may also foresee certain discounts and special offers, e.g. weekend discounts or special weekly rates. Companies also may also place restriction on where you can take the car: locally only or interstate. These are only general ideas on car renting, and each dealer imposes his own rules.

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