Enterprise Car Rental Complaints and Reviews

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Enterprise Car Rental
Main address: 600 Corporate Park Drive 63105 St. Louis MO
1-800-264-6350, , http://enterprise.custhelp.com/app/ask
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  • 2 days ago
  • Rentals
  • Car Rental
  • 11

My friend had his car in the shop and I paid the five hundred dollars for his ctedit card bill in turn he let me use his other vehicle which turned out to be a rental from enterprise .. when I found out the. Contacted Jonathan with fleet management in Nevada .. I explained to him what happened between the renter and I and I didnt know it was a rental but I am in Mexico and cant make it back to... Read more

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  • Jul 27
  • Rentals
  • Wichita, Kansas
  • Car Reservation
  • 12

reserved online, drove 60 minutes round trip to pick up the vehicle, got there and they said they have no vehicles. I ask why it accepted the reservation and or didn't call me with the cell number provided, and he shrugged his shoulders and told us nothing they could do. I confronted that I had called another location to make a reservation but they closed at noon at I would have gotten there... Read more

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  • Jul 26
  • Rentals
  • Warsaw, Masovian Voivodeship
  • Poor Customer Service
  • 12

We hired an enterprise car in Warsaw Poland in June 2014 for 2 weeks - but wished we used someone else instead. The customer service was poor - we waited for an hour for the person at the desk to serve 2 people in front of us, then we were informed that if we came a few minutes later (never mind the hour waiting!) we would lose our reservation (apparently if you don't pick up the car within 2... Read more

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  • Jul 25
  • Rentals
  • Defective Car Rental
  • 7

We rented a car from Enterprise drove the car 16 miles and a loud noise started, we took it to 3 enterprises and they all claimed to big have cars available I was furious cause I had to leave out of town, they refused to get us into another car, manager in mesquite was super rude we finally where able to get it repaired bsd go on out way, 4 hours after the fact, the car outlets to recharge phone... Read more

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  • Jul 24
  • Rentals
  • Lyndhurst, New Jersey
  • Scratched Rental Car
  • 17

We rented a car from Lynhurst NJ. The agent noticed a slight scratch in the back door on the passenger side. We don't know how it got there. It involved the door and maybe if you stretch it the quarter panel might had need to have the paint blended. Things happen. Bad luck. Since it was so small we elected to pay for it ourselves. The agent drop the deductible from 500 to 250 dollars since it was... Read more

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  • Jul 22
  • Rentals
  • Oakland, California
  • Refused Rental
  • 1
  • 14

Saturday July19th approximately 1:00 pm Oakland, Ca. Airport Enterprise. Attempting to rent a car with my liscense, however it's with a liscnse from Texas. It's a temporary liscense (paper). The manager read only the temporary part of my license stopped and refused me service. I attempted to explain this was actually a license the gentlman cut me off and refused to rent me a car. Monday July 21 I... Read more

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Have not received deposit they are so quick to take your money though I will be taking this further Add comment

Premium

  • Jul 17
  • Rentals
  • Oswego, Illinois
  • Rental Car Damage Claim
  • 1
  • 45
Enterprise Car Rental - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
1 of 2

In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the employee and was told that was normal wear and tear and was already noted from previous renters. This walk around took all of 15... Read more

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  • Jul 16
  • Rentals
  • Baltimore, Maryland
  • Car Damage
  • 2
  • 111

I bought a new Ford and opted for some after market work to be done by the dealership. They offered to rent me a car at an in house Enterprise office for the day while they did the work. I picked up the car at 10 AM drove it 2 miles to work, then returned it at 6:30PM unscathed, in total 5 miles was put on the car. I turned the car over to the dealership and took my truck home. At 7AM the... Read more

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  • Jul 16
  • Rentals
  • Car Protection Charges
  • 2
  • 23

You go to Ireland and pay the extra protection to minimise your excess and they forgo the hold on your account. You go to the UK and no they still charge even though you pay the extra to remove excess and they STILL want to hold money on the rental. This is even different in the US. Ridiculous. So, I cancel the rental and the *** take ALL of the payment to rent the car. My response....NEVER... Read more

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