Enterprise Car Rental Complaints and Reviews

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  • Customers like
    • Location7
    • Friendly agents6
    • Price4
  • Customers don't like
    • Customer service24
    • Service10
    • Added charges10

  • 21 hours ago
  • Rentals
  • Medicine Hat, Alberta
  • Car Rental Agency
  • 1
  • 1
  • 10

PLEASE NOTE THE ONLY WAY I COULD PUBLISH THIS IS BY GIVING AN UNDESERVING ONE STAR! My name is Kevin Panko. My Member #: T72R###. I have been a solid and devoted Enterprise Rent-A-Car customer for many many years. On Saturday May 2nd that all came to an end. What I will Say is that a newly recent Manager from Red Deer was transferred to the Medicine Hat location. His Name is Lawrence Porter. ... Read more

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  • 2 days ago
  • Rentals
  • San Francisco, California
  • Pick Up Service
  • 3
  • 3
  • 8
  • REVIEW RATING 4/5

Owatonna, mn branch is awful. First off they are in the middle of nowhere. They don't adhere to the pick up or drop off policy. The manager Amanda is rude!!! I gave them a call the day before I needed to be dropped off and was told no because she had to take care of her customers first! I'm sorry but I am your customer part of a national corporate account and this is how we are treated. So... Read more

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  • 2 days ago
  • Rentals
  • Grapevine, Texas
  • Car Rental
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I cant believe this. Enterprise employee fail and I am seeing my attorney in the morning. I rented a car for a day from DFW airport when our flight was cancelled and we were stuck for a day in Dallas from Cancun to SLC. I returned the car to the same place the next day and flew home. This happened a week ago. The Airline gave me a deadline to submit reimbursable expenses due to the cancellation,... Read more

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  • May 23
  • Rentals
  • San Diego, California
  • Rental Car Return
  • 1
  • 1
  • 27
  • REVIEW RATING 5/5

Have rented cars from Enterprise in San Diego for 30 years or so, and even purchased a vehicle from them, but never again! I was overcharged for gas, and was forced to pay for damage which didn’t happen. I checked out the car before I rented it, going around with the Enterprise guy from the Mission Valley office. We didn’t see anything other than small barely viewable light scratches on the... Read more

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  • May 23
  • Rentals
  • El Paso, Texas
  • Standard Size Car Rental
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

Beware of #Enterprise rental car on Memorial Day Weekend: #Enterprise rental car in El Paso just gave me the keys and a contract for an automatic downgrade from a Standard size car to a smaller Intermediate size car. The rep lied and said the Chevy Cruze was Standard and, when I said I had a Cruze before and it was not Standard, he said I had probably gotten a free upgrade before. Outside, his... Read more

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  • May 23
  • Rentals
  • Car Key
  • 1
  • 1
  • 7
  • REVIEW RATING 3/5

Cannot get anyone from Enterprise Rental Car to answer a phone at main office and FOUR DIFFERENT LOCATIONS! (now going in to the third day) so I can return a car key I accidental kept because the car key chain broke (2 keys on one chain - I placed the extra key in my briefcase for safe keeping - in an afterthought, I should have put it in the glove box I guess...). They make it clear a missing... Read more

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  • May 22
  • Rentals
  • Philadelphia, Pennsylvania
  • Car Rental
  • 2
  • 2
  • 12
  • REVIEW RATING 4/5

I rented a car from enterprise on May 6 2015, and the whole experience was a total disaster, on top of that where we was to drop the car off in Washington DC, their was no drop off and it was 30 min away and then 7 people plus a 3 year old had to walk 25 minutes with all are luggage to the subway, Unacceptable, No one from enterprise has contacted me and I may a verbal complaint on May 13, all... Read more

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  • May 21
  • Rentals
  • Boston, Massachusetts
  • Rental Car Insurance
  • 2
  • 2
  • 28
  • REVIEW RATING 4/5

I rented a car from them and they demanded that I buy their insurance. As I know, if you have insurance on their car, there is no need to purchase their insurance. They demanded I buy it, which I did not. When I drove away with the car, I noticed a grinding in the brakes. When I brought it back and informed them that there was grinding in the brakes and I was not comfortable driving it, I... Read more

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  • May 21
  • Rentals
  • Marlborough, Massachusetts
  • Opening Hours
  • 2
  • 2
  • 18
  • REVIEW RATING 4/5

I RENTED A CAR FOR THE WEEKEND AT THE INTERPRIZE IN MARLBORO MASSACHUSETTS STORE GOT THE CAR ON FRIDAY 5 PM AND RETURNED ON SUNDAY 5 PM, THE STORE WAS CLOSED THEN I DROPED THE KEY IN A DROP BOX BECAUSE THE STORE WAS CLOSED WHEN I CHECKED I SAW THEY OVER CHARGED ME FOR 3 DAYS THE MANEGER TOLD ME BECAUSE THEY ARE CLOSED ON SAUNDAYS THEY CHARGE FOR EXTRA THEY, I TOLD HIM THATS NOT FARE BECAUSE A... Read more

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  • May 21
  • Rentals
  • Hagerstown, Maryland
  • Car Rental
  • 2
  • 2
  • 16
  • REVIEW RATING 3/5

I called 1 week ago to reserve a car for an upcoming trip. I told them what day and what time I would be there to pick it up. I was told it WOULD be available when I came in. I called back this morning (the day I am picking up the car) to confirm and was told that they have 1 car available and 5 people waiting. To quote them "We usually have a lot of returns on Thursdays, so we SHOULD have... Read more

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