Enterprise Car Rental Complaints and Reviews

1.9
  • Location7 votes
  • Friendly agents6 votes
  • Price4 votes
  • Customer service23 votes
  • Added charges10 votes
  • Service9 votes
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  • 1 day ago
  • Rentals
  • Santa Clara, California
  • Enterprise Corporate Assistance
  • 3
  • REVIEW RATING 4/5

I am new in this country, I had informed Adrianne Antoni (branch manager santa clara) about my driving test at DMV which was planned a month ago. And I will need a car to practice/DMVtest so kindly provide with all the documentation necessary. upon reaching DMV Santa Clara office I was told the registration is expired. Upon speaking to the Branch Manager at Santa Clara her tone was not apologetic... Read more

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  • Apr 30
  • Rentals
  • New York, New York
  • 9
  • REVIEW RATING 3/5

I have yet to be at my location to pick up my car and I'm already trying to cancle my rental. So far this experience has be horrendous, I've yet to receive a confirmation email, so I don't even know if my reservation is legit. Also trying to find payment options or information is no where to be found of the website. And forget trying to contact anyone thru and email, because the page brings up... Read more

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  • Apr 28
  • Rentals
  • Danbury, Connecticut
  • Deposit
  • 2
  • 2
  • 12
  • REVIEW RATING 3/5

in a desperate situation they would NOT help as they needed a 250.00 deposit, I said I can give 175.00 they would not even listen NOR did they care. Plus the person I called said I'll have to talk to the manager and get back he NEVER did so I called again.No we need 250.00 and an electric bill.... These people I guess only cater to the rich. I have an ill mother and needed a car as mine would not... Read more

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  • Apr 27
  • Rentals
  • San Antonio, Texas
  • Car Rental
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

Rented a vehicle from Enterprise at the airport in December 2014. The lot attendant ran over to a vehicle and drove it quickly to where me and a co-worker were standing. We opened the trunk and put our bags in the trunk while the employee walked around the vehicle very quickly. He gave me the electronic form to sign and really didn't give us the time to walk the car. We ended up getting in the... Read more

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  • Apr 27
  • Employees and Ex-employees
  • Regina, Saskatchewan
  • Car Rental
  • 2
  • 2
  • 45
  • REVIEW RATING 4/5

I was employed by a local construction company in the Qu appelle area of Saskatchewan.I was told by my boss (the owner) to take a fellow employee to Regina and pick up rentals at Enterprise car rentals. I used my personal vehicle to drive from watrous to Regina and picked up the rental and my fellow worker returned to the job site with it.shortly after this day i quit my job and moved on to a new... Read more

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  • Apr 22
  • Rentals
  • Newhall, California
  • Cadillac Rental
  • 2
  • 2
  • 19
  • REVIEW RATING 3/5

Booked a Cadillac from this company 4 days in advance , they called me 2 times to confirm and garenteed me that the Cadillac would be ready when I got there. When I got there they don't have any Cadillacs and tried to give me a smaller car! I rented a Cadillac because I needed the room! They could have told me any time during the 2 conversations we had before I left work early and wasted my time... Read more

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  • Apr 22
  • Rentals
  • Aachen, North Rhine-Westphalia
  • Car Rental
  • 2
  • 2
  • 21
  • REVIEW RATING 5/5

On February 3rd, 2015, I decided to rent a car to take my wife and daughter from the airport on coming Saturday. With the reference of one of my friends, who already rented cars with his Turkish driving license several times from Enterprise, I decided to rent for myself. I first opened an Enterprise Plus Account on the website of company and then booked a car. While opening the account, I... Read more

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  • Apr 22
  • Transportation and Delivery
  • Wilton, New Hampshire
  • Car Rental Upgrade
  • 2
  • 2
  • 14
  • REVIEW RATING 3/5

If you upgrade the car type on the spot after having made a reservation for a certain type, ask how much extra it will be - it turned out to be $600 to upgrade to a convertible for a 6-day rental. We got caught off guard by that. If you think you might upgrade your car when you get there, go ahead and do it while you are making the reservation - I don't know if you get charged for downgrading the... Read more

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  • Apr 22
  • Rentals
  • Longview, Texas
  • Car Rental
  • 2
  • 2
  • 16
  • REVIEW RATING 4/5

I reserved a car at my usual rental location. When we showed up to finalize, I was informed they wouldn't rent to me and add my husband as a driver because I have a different last name. I've done this numerous times at this location. I was told to GO TO THE DMV AND CHANGE MY ID TO MY PROPER NAME OR PRESENT A MARRIAGE CERTIFICATE to rent the car! I am not something to own! What I'm not a valid... Read more

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  • Apr 21
  • Rentals
  • Denver, Colorado
  • Car Rental
  • 2
  • 2
  • 22
  • REVIEW RATING 4/5

I was at Denver International Airport Enterprise and was told my reservation had been automatically moved to downtown Denver because they were sold out. Orion Green the Assistant Manager just told me sorry and there was nothing he could do because he had to now help other people. He was very scripted and really didn't care. I don't want to rent or do business with a person like Orion Green or... Read more

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