Enterprise Car Rental Complaints and Reviews

2.1
  • Location7 votes
  • Friendly agents6 votes
  • Price4 votes
  • Customer service20 votes
  • Added charges8 votes
  • Representation of charges7 votes
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  • 7 hours ago
  • Service Centers and Customer Services
  • Schaumburg, Illinois
  • Damages Claim To Be A Fraud
  • 5

Just rented GMC Yukon at Enterprise/Schaumburg, Illinois. As a frequent renter about 35-50 days each year at this location, This was a first experience the agent meticulously checking for damages. (For 30 minutes) I regret not taking pictures when renting the vehicle. (How could anyone take pictures of the roof? Any genius?)However, Dent in the roof claimed by the agent seemed very mysterious to... Read more

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  • 1 day ago
  • Rentals
  • Goshen, New York
  • 14
  • REVIEW RATING 4/5

Rented a car through "hot-wire" for a week for an enterprise rental. After a couple of days I called Enterprise to see if I could drop off the car 5 days early. They said "sure no problem, we will refund you for 5 day but you will have to pay a $60+ drop off fee". I thought that was okay and dropped the car off 5 days early. They never gave me a refund and said that they can't issue me a refund... Read more

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  • 1 day ago
  • Rentals
  • Atlanta, Georgia
  • 1
  • 1
  • 5
  • REVIEW RATING 4/5

The Enterprise Rental company in East Orange, NJ on Central Ave, signed me up for my Loyalty Rewards. I was not properly informed that in order to get my rewards points I had to activate my password. So since it wasn't activated, I haven't been getting my points. I spoke to a customer service representative with the Loyalty Dept and she went back 6 months and I definitely appreciate it. But I... Read more

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  • Mar 25
  • Rentals
  • Loma Linda, California
  • 2014 Chevrolet Suburban Rental
  • 3
  • 3
  • 29
  • REVIEW RATING 4/5

My 2015 Honda Pilot had to go in the shop to get worked on 3/26/15 and my insurance made arrangements for Enterprise Rental Car in San Bernardino, CA on E street to give me a vehicle until my car is done. Enterprise told it will be a 2014 suburban, I said ok but when they showed me the suburban I thought they were joking with me, the was the nastiest vehicle I've seen from a car rental company.... Read more

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  • Mar 25
  • Rentals
  • Poughkeepsie, New York
  • Car Rental
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

What a joke compared to their advertisements. Had to go pickup the car at the rentals place. Had to wait in line for 1/2 hour before even getting to the counter. 4 th day the car started making bad noises. Trying to get to hospital 45 minutes away. Took car back to house. Called the place we rented car from told me to come in at 5:30 to get different car. What the you know what. Told them they... Read more

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  • Mar 25
  • Rentals
  • Blaine, Minnesota
  • Car Rental
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Tried to tac on unnessessary charges on my bill, very rude and condesending when I called them on it. I will never use them again and It has become my lifes mission to spread the word ..DONT EVER RENT A CAR FROM ENTERPRISE! There are many other rental agencies that value your business. The problems started almost immediatly upon renting, called 3 diff times to verify booking and each time was... Read more

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  • Mar 22
  • Rentals
  • Brownsville, Texas
  • Car Rental
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

Me and my family were on our way to Houston, Texas, got stranded in Refugio, Texas, tried to rent a car nearest town (Rockport, Texas) they did not have any available, called Victoria, Texas branch, they had cars, but no drivers available to take care, finally I called the branch in Corpus Christy, Texas, asked to talk to manager to explain situation and he was able to send us vehicle to pick us... Read more

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  • Mar 22
  • Rentals
  • Amsterdam, North Holland
  • Car Rental
  • 3
  • 3
  • 30
  • REVIEW RATING 4/5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes looking over the car, and found a scuff mark near the tire, as well as an invisable 'rock chip' in the windshield. The agent submitted the scuff as a scratch (even though it will wash off with some cleaner, it is a black scuff with no paint damage but might require WD-40 to remove)... Read more

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  • Mar 21
  • Rentals
  • Corpus Christi, Texas
  • Car Rental
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

rented a car from the 13 th thru 21 cost me $600`` wow all 300 is extra charges no one told me about told me it was 40 dollars a day for car and come to find out 40 a day for taxes also... this is ridiculous i feel rape, lied to and extremely disappointed really 600 for eight days. I feel lied to no one ever explained theses extra charges i would never spend that on a rental. i feel the company... Read more

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  • Mar 19
  • Rentals
  • New Orleans, Louisiana
  • Car Pick Up
  • 2
  • 2
  • 33
  • REVIEW RATING 4/5

made reservation to pick a car up for same day at a later time prior 5 minute before pick I receive a call from one of the agent stating that there wasn't a car for me so I made plans to pick up one for the next day and the car that I pick up was wreck, dirty and smoke out and I was charge more money so I look online saw the prices figure out what the price was suppose to be and finding out I... Read more

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