Enterprise Car Rental Complaints and Reviews

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Enterprise Car Rental
Main address: 600 Corporate Park Drive 63105 St. Louis MO
1-800-264-6350, , http://enterprise.custhelp.com/app/ask
  • 695+8 mobile complaints
  • $180K claimed losses
  • $253 average
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  • Aug 26
  • Rentals
  • Walnut, California
  • Card Charges Refund
  • 18

Enterprise Ontario ca. I rent on July 30, 2014 then I return the car in Walnut Ca. Enterprise on August 23, 2014 3pm. Kelly the employee in enterprise Ontario ca. Keep charging my ATM card. The charges she made in my card was $675 plus my deposit 300 never refund me any. She keep tx me that I need to pay 218.26 fri August 23. But when I return the car in walnut ca. Enterprise they don't charge... Read more

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  • Aug 25
  • Rentals
  • Rude Manager
  • 21

Hello, I would like to file a complaint about my rental experience and humiliation and lack of respect and unprofessional manner in which Jon-Martin Molaghan (Manager) treated me tonight. The location is 308 Belmont Street, Worcester, MA 01604. They picked me up and dropped me off after an unprofessional response and humiliation. My car is completely disabled and when asked to please give me... Read more

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  • Aug 22
  • Rentals
  • Damaged Car
  • 2
  • 2
  • 40

Warning! I rented a car because mine was in the shop for repairs. During the walk around, we noticed several dings in the car, but the agent told us they didn't consider those serious unless a dent was a big as a golf ball or longer than a dollar bill. I saw no damage other than the dings we mentioned to the agent. When I returned the car, they started this nonsense about how I had damaged... Read more

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  • Aug 21
  • Rentals
  • Chelmsford, Massachusetts
  • Car Rent Overcharging
  • 1
  • 1
  • 22

Insurance company recommended Enterprise Car Rental and agreed to pay $15 a day. To minimize my costs during auto repairs, I asked for small car (lowest priced rental), but they did not have any small cars. They finally agreed to reduce the rate on a standard car. The credit card charge seemed to high. After 3 requests they did email me a copy of the itemized rental bill charged to my credit... Read more

Was this review helpful? 0 1

I went to Enterprise in Lynnwood Wa ,and was traying to rent a car but *** manager there....Alex Tang was so rude and was lying about prices and at the end he said i dont want to rent you a car i told him thats fine you are lying... Add comment

I was in enterprise at Canoga park ca, the guy name criss, was not nice, he let us feel that we are not welcome there, and that I do not want our business at all. We are renting a car almost 5 times a year, but after this experience I don't think I'll be back to rent a car from enerprise again. Add comment

  • Aug 19
  • Rentals
  • Augusta, Georgia
  • Car Damage Charge
  • 28

Rented and returned a vehicle in the exact same location, but had to drop the keys in the deposit box, as my flight departed before the rental counter opened. Two days later, a manager calls and emails to tell me that there is damage to the vehicle. There were NO incidents in that car while it was in my possession, so the damage could only have occurred on THEIR lot or been present at the time I... Read more

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  • Aug 18
  • Rentals
  • Philadelphia, Pennsylvania
  • Car Rental Service
  • 27

Enterprise Car Rental Service at 5847 N Broad St is HORRIBLE!. The manger Mark is rude and childlike. The associate Anton is clueless. I called to schedule a reservation at 8am this morning, Anton answer the phone in an extremely unprofessional manner. I put him back on track, explaining that I need to make a reservation. He puts my reservation in the system and picks me up at 10am. He... Read more

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  • Aug 16
  • Rentals
  • Maumelle, Arkansas
  • Bad Car Rental Service
  • 16

We set up a week in advance a rental for our car repair. The car was not at the repair facility on the appointed day, the manager, Larry, failed to followthrough with his job. I waited at the rental office 11/2 hours for them to get "pre-authorization" from the insurance Company involved, after that wait Kyle assured me it was done and my car was ready for me to go. They wanted a credit card... Read more

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  • Aug 14
  • Rentals
  • Brandon, Mississippi
  • Unprofessional Car Rental
  • 25

I am VERY DISSATISFIED with the recent service and the pick-up truck I rented from Enterprise in Brandon, MS. Gray-Daniels called Enterprise and requested a ride to your office for me. After thirty five minutes, they called again and shortly a salesman finally showed up. I had to wait about twenty five minutes before a salesman assisted me. The truck I rented was filthy inside and out. The... Read more

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