Enterprise Car Rental Complaints and Reviews

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Enterprise Car Rental
Main address: 600 Corporate Park Drive 63105 St. Louis MO
1-800-264-6350, , http://enterprise.custhelp.com/app/ask
  • 730+8 mobile complaints
  • $180K claimed losses
  • $246 average
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  • Jul 17
  • Rentals
  • Oswego, Illinois
  • Rental Car Damage Claim
  • 3
  • 3
  • 282
Enterprise Car Rental - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
1 of 2

In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the employee and was told that was normal wear and tear and was already noted from previous renters. This walk around took all of 15... Read more

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  • 12 hours ago
  • Advertisements and Cons
  • Smyrna, Tennessee
  • Vehicle Rental Experience
  • 1
  • 1
  • 9

I reserved a car online with enterprise. The are was a small compact for three days at 56 dollars and some change. I ended my transaction and I didn't get an email. I went to the store and told the lady what happen I was on a time crunch and desperately needed a car. Basically the women behind the counter told me it was not her fault and here is a gas guzzler at 263 for three days...enjoy. I... Read more

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  • 1 day ago
  • Rentals
  • Rapid City, South Dakota
  • Airport Car Rental
  • 1
  • 1
  • 4

Reserved a car from Enterprise at Rapid City, S. Dakota. When we went for the car, we were advised it wasn't ready until 7 pm. We arrived at the airport at noon. We will never use this company again! Desk attendant was a zero! Read more

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  • 1 day ago
  • Rentals
  • Muskegon, Michigan
  • Car Rental Additional Charges
  • 1
  • 1
  • 12

I rented a car for three days from 3062 henry st. musk. mi.,when I returned the car I was told the car had scratches on the bumper, they filed an accident report, when I went outside to check it out it was plain to see the scratches was covered up with touch-up paint and looked old ......Im going to be made to pay for something I didn't do...I feel robbed and violated the price for damages so... Read more

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  • Oct 18
  • Rentals
  • Car Scratch
  • 1
  • 1
  • 13

they try to sucker you to make more money and they never put down how much damage is on the vehicleI checked this vehicle approximately 1100 todayand there was a lot of scratches good sized dings they would not put it on the actual contract.and they have every excuse to screw with youthat is totally wrongif you have a reservation on a compact car and they don't have it will try to get more money... Read more

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  • Oct 18
  • Rentals
  • Hialeah, Florida
  • Defective Car Rental
  • 1
  • 1
  • 11

In August 26, 2014 Doral Hyundai in Doral, Florida sent me to Enterprise Rent a Car, due to transmission repairs on my Elentra since they did not have a courtesy car available. On arrival there were only three (3) other customers waiting. I told the rental agent I just wanted something small and economical. I was assigned a Chrysler 200 series convertible. This car needed to be cleaned and... Read more

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  • Oct 17
  • Rentals
  • Laurel, Virginia
  • Damaged Car Charge
  • 1
  • 1
  • 10

I rented with Enterprise (7919 W Broad St Richmond Va) while my car was being repaired due to an accident. I opted for the damage waiver and was told that I could cancel it at any time. I was charged $100 after day five. Normally payment is due when you return the car. I canceled the waiver on the day I was charged. I called twice to verify and was told I would not be charged anything additional.... Read more

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They will charge you damages even though it's not your fault. Don't rent from this company. They are liars and thieves. Add comment

Rented a car in Columbus Miss, rented for 1day, upon return , I was told that our 7 lb. POM PUP WAS IN VIOLATION of rental. Agent Adam charged me $150.00 with no inspection of car. I was told later that pets were allowed ..I am still awaiting a call back from cooperate..J will not rent from enterprise..car.. Add comment

     

  • Oct 12
  • Rentals
  • Lansing, Michigan
  • Car Rental Service
  • 1
  • 1
  • 30

So I was planning a out of town trip with family and I was in charge of taking care of the car rental. So I go online ahead of time and pick out the car that I wanted. Get the comformation email that it's booked! I show up the day I supposed to rent the car and first the guy doesn't even look at my booking. He takes my ID and types in his computer for a bit then asked me since I showed up in a... Read more

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