Enterprise Car Rental Complaints and Reviews

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Enterprise Car Rental
Main address: 600 Corporate Park Drive 63105 St. Louis MO
1-800-264-6350, , http://enterprise.custhelp.com/app/ask
  • 736+8 mobile complaints
  • $180K claimed losses
  • $247 average
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Premium      

  • Jul 17
  • Rentals
  • Oswego, Illinois
  • Rental Car Damage Claim
  • 4
  • 4
  • 326
Enterprise Car Rental - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
1 of 2

In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the employee and was told that was normal wear and tear and was already noted from previous renters. This walk around took all of 15... Read more

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  • 17 hours ago
  • Rentals
  • Fountainebleau, Florida
  • 5

Aweful!!! Turned in my rental car over 2 months ago. I needed a rental car and only could go through enterprise per my insurance. When I was returning my car I also paid (on the spot) my toll fees that I had accumulated while having their car...totally understand. Now 2 months later my cc is still getting charged on multiple occasions, separate toll fees. Enterprise stated toll by plate is a... Read more

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  • 1 day ago
  • Transportation and Delivery
  • Los Angeles, California
  • Enterprise Car Rental
  • 6

Up until this point I was a loyal customer with enterprise. Renting exclusively from them. However, while visiting in LA I found out they only appreciate my money not my loyalty. I had an issue of a lost wallet and tried to rent using a temporary card issued by my bank. Although I have rent from them a whopping 35 times this year they were not interested in making an exception for me. They were... Read more

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  • 2 days ago
  • Rentals
  • Blacklick, Ohio
  • Car Rental Overcharge
  • 8

I am officially NO LONGER a fan of Enterprise Rent a Car. They charged me $1200.00 dollars for my rental when I and my car dealership made it clear that the dealership would be paying for my rental car. The dealership even gave them an order number to use when the enterprise lady dropped me back off after I returned the rental. The dealership says that they have been trying to get them to work... Read more

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  • 2 days ago
  • Rentals
  • Town N Country, Florida
  • Scratched Rental Car
  • 1
  • 1
  • 6

My wife rented a car from enterprise in Oviedo which I have rented there before . The car was wet when it was shown to my wife . Now there staing that the bumper has scratches and they are charging $250 for scratches that they say werent there again . I am never renting with you guys again . Read more

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  • 2 days ago
  • Rentals
  • Airport Car Rental
  • 1
  • 1
  • 3

The representant of “Enterprise Rent a Car” at airport Zadar,Croatia, Mr Tomislav Bazdaric is arrogant, not interested in his job and is willingless to help his custumors when there is a problem; he is only interested in cashing the money: we rented a car from 8/10/2014 till 18/10/2014. The day we had to return the car to Zadar, the car broke down on the way to the airport. We phoned directly to... Read more

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  • Oct 22
  • Rentals
  • Car Rental Damages
  • 1
  • 1
  • 11

I rented a car from Enterprise in Portland (Oct. 2014). The garage is/was very dimly lit. It was busy. The agent was friendly enough, however, when the car pulled up it was soaking wet (newly washed). The drops over the shiny black car in the dimly lit garage made it nearly impossible to look for damage. I politely told this to the agent. He then took his tablet device and began using it like... Read more

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  • Oct 21
  • Rentals
  • Smyrna, Tennessee
  • Vehicle Rental Experience
  • 4
  • 4
  • 25

I reserved a car online with enterprise. The are was a small compact for three days at 56 dollars and some change. I ended my transaction and I didn't get an email. I went to the store and told the lady what happen I was on a time crunch and desperately needed a car. Basically the women behind the counter told me it was not her fault and here is a gas guzzler at 263 for three days...enjoy. I... Read more

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  • Oct 20
  • Rentals
  • Rapid City, South Dakota
  • Airport Car Rental
  • 1
  • 1
  • 10

Reserved a car from Enterprise at Rapid City, S. Dakota. When we went for the car, we were advised it wasn't ready until 7 pm. We arrived at the airport at noon. We will never use this company again! Desk attendant was a zero! Read more

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  • Oct 20
  • Rentals
  • Muskegon, Michigan
  • Car Rental Additional Charges
  • 1
  • 1
  • 18

I rented a car for three days from 3062 henry st. musk. mi.,when I returned the car I was told the car had scratches on the bumper, they filed an accident report, when I went outside to check it out it was plain to see the scratches was covered up with touch-up paint and looked old ......Im going to be made to pay for something I didn't do...I feel robbed and violated the price for damages so... Read more

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  • Oct 18
  • Rentals
  • Car Scratch
  • 1
  • 1
  • 18

they try to sucker you to make more money and they never put down how much damage is on the vehicleI checked this vehicle approximately 1100 todayand there was a lot of scratches good sized dings they would not put it on the actual contract.and they have every excuse to screw with youthat is totally wrongif you have a reservation on a compact car and they don't have it will try to get more money... Read more

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