Enterprise Car Rental Complaints and Reviews

1.9
  • Price4 votes
  • Friendly agents4 votes
  • Location4 votes
  • Customer Service17 votes
  • Service6 votes
  • Representation of charges6 votes
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  • 1 day ago
  • Rentals
  • Jackson, Mississippi
  • Car Rental
  • 3
  • 3
  • 24
  • REVIEW RATING 4/5

I have rented from Enterprise for years and have NEVER had an experiece like this. I believe this problem is unique to the Byram, MS location. After waiting way too long to pick up the car, they gave it to me with a filthy interior. It was so hastily washed they didn't even rinse off the soap. A very quick walk-around was done when I picked it up. Yet when I dropped it off they went over the car... Read more

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  • 1 day ago
  • Rentals
  • Sterling, Virginia
  • Car Rental
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

These guys are terrible. They tried to rent out a dirty car to me that smelled of cigarette smoke, and had bubble gum smeared on the front seats of the car. These employees are rude and inept. The office is unkempt as it's operated by a bunch of boys. When I filed a complaint it was forwarded to the Regional Office Manager, who is also in Sterling, and my concerns were ignored. A week later... Read more

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After dealing with the Enterprise location on west 8 mile in royal oak michigan I would rather buy a second car so I wouldn't ever have to deal with this company ever again. Had a far better experience with the in house car dealership location in Southfield michigan. Add comment

  • 2 days ago
  • Rentals
  • Refund Policy
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

I've rented car in England (Northampton). Everything was ok, personnel very friendly and all process went fast and was happy that I chose this company. Problem starts two weeks later when I realize that the refund I paid (200 £) did not return to my bank account. Today is exactly 3 months that car has been returned to the company and I did not get my money back from them. Easy to take money but... Read more

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  • Feb 26
  • Rentals
  • Decatur, Georgia
  • Call Center
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Feb 27 called enterprise to rent a vehicle till Saturday got transferred several time the spoke to a *** guy name Brandon he never explain anything about the vehicles avaible just booking my reservation then he *** tells me that I'm being to demanding I'm like wtf u work for the call center wow its amazing how u hire these people with no experience u have just lost me as a customer because I... Read more

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  • Feb 25
  • Rentals
  • Galveston, Texas
  • Car Rental
  • 3
  • 3
  • 42
  • REVIEW RATING 4/5

I think this a technique to steal from the customers. I was in accident and Geico rented me a car from Enterprise. I told the rep I do not want to pay anything extra. He printed the paper work and ask me to sign my initial. This is where they make the kill or steal money from you. If you do not pay attention, they would guide you to sign the purchase of collision and damage insurance. If you... Read more

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  • Feb 24
  • Rentals
  • Philadelphia, Pennsylvania
  • Lost And Found Department
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

My mother and I rented a car in Philadelphia, PA. Prices were great, customer service was great when picking up the car on 2/20. When I dropped off the car on 2/23, my mother wasn't feeling well, and in the effort to get her on the shuttle and to the plane, I forgot my prescription sunglasses in the car - a white Hyundai Accent with Florida plates. I realized in the terminal what I had done... Read more

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  • Feb 22
  • Rentals
  • Davidson, North Carolina
  • Airport Car Rental
  • 3
  • 3
  • 51
  • REVIEW RATING 4/5

On February 21 our departing Charlotte NC flight was cancelled and the airline would not have another departing flight until Monday morning. We would need to a rental car in order to be back at work Monday morning. At or about 11:09pm I called Enterprise and received a confirmation code via email that a car is available for us to pick up in Davidson NC branch at noon on Sunday. At 11:50 am on... Read more

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  • Feb 19
  • Rentals
  • Port Chester, New York
  • Positive Experience
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

i have been renting from enterprise now for years and never have I had service at any location as I get at 24CT When I first started renting here at 24CT I advised Danielle Reid of our situation, as my wife has cancer and we must drive her into the Bronx every other week for treatment. Danielle Reid has everything handled so smoothly for us that it gives us Joy in our hearts that someone other... Read more

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  • Feb 19
  • Rentals
  • Slough, Slough
  • Volkswagen Sharan
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Today 19th feb 2015 I had a car book in Slough branch - 336-338 bath road, SL1 6JA booking was made under Adeel Ahmed ( person that served me was Daniel Lay) the car was a VW Shar reg:FR13 LNG we look around the car outside if look ok 1) car was open it's smelled like vomit. When I informed Daniel he just sprayed the car and said it will no't smell again 2) on my was home it stared to rain I... Read more

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