Enterprise Car Rental Complaints and Reviews

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Enterprise Car Rental
Main address: 600 Corporate Park Drive 63105 St. Louis MO
1-800-264-6350, , http://enterprise.custhelp.com/app/ask
  • 741+9 mobile complaints
  • $190K claimed losses
  • $257 average
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  • Jul 17
  • Rentals
  • Oswego, Illinois
  • Rental Car Damage Claim
  • 4
  • 4
  • 390
Enterprise Car Rental - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
1 of 2

In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the employee and was told that was normal wear and tear and was already noted from previous renters. This walk around took all of 15... Read more

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  • 11 hours ago
  • Rentals
  • 1
  • 1
  • 5

I am a frequent renter from the Vancouver B.C. National location. (Executive member emerald club). In the past month I keep receiving personal e-mails from the agent that rents to me (about 4 and counting). It seems kind of strange that I rent a car and then 5 minutes or 1 hour later I get this e-mail about how am I doing and how was the service etc...Well I have no way of opting out of these... Read more

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Not explaining what you sign and take your money in the process. I was misguided and what the rest of my deposit or some kind of customer service Add comment

     

  • 2 days ago
  • Rentals
  • National City, California
  • Car Rental
  • 1
  • 1
  • 11

place a reservation for month renter with enterprise on 1 oct until 31 oct 2014 made a 601 payment plus 3 day insurance payment on 27 oct three day before car turn in day received a call fro enterprise renter state that I needed to pay an addition 255.64 fees on car or return car I didn,t understaind how I could py a month disppoist on 1 oct and then three day before my return day be force will... Read more

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  • 2 days ago
  • Rentals
  • Car Rental
  • 2
  • 2
  • 8

Enterprise Rental is, by far, the worst car rental company imaginable. We rented in good faith from this awful company for our autumn get away in Denver, Co. Upon arrival we called for our rental selection (2255 Broadway Denver, CO, (303) 293-8644) and no one answered the phone. Waited and called again 15 minutes later and again, no answer. Called the corporate "help desk" for assistance. They... Read more

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  • 2 days ago
  • Rentals
  • Car Rental
  • 1
  • 1
  • 8

They claim to be easy car rental. No way. It took me two days just to get a car because of there miriad ofrules and employees not being clear about them. They charged my acct twohundred dollars and assured me it would be back in my acct within two days. Well here i am with bouncing checks because they have not put the money back, and now they are telling me it can take up to ten days. I will... Read more

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  • Oct 27
  • Rentals
  • Roadside Assistance
  • 2
  • 2
  • 8

I rented a Van from Enterprise on July. 31st for a two week trip from Minnesota to Florida. On august 5th there was substantial rain in Naples, FL where I was traveling with my Father, Mother and my 11 year old son when we had to pull over in a parking lot to stop until it let up. When we were ready to head back out after it let up our vehicle would not start. I called for the roadside assistance... Read more

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  • Oct 25
  • Rentals
  • Fountainebleau, Florida
  • Tolls Payment
  • 1
  • 1
  • 15

Aweful!!! Turned in my rental car over 2 months ago. I needed a rental car and only could go through enterprise per my insurance. When I was returning my car I also paid (on the spot) my toll fees that I had accumulated while having their car...totally understand. Now 2 months later my cc is still getting charged on multiple occasions, separate toll fees. Enterprise stated toll by plate is a... Read more

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  • Oct 24
  • Rentals
  • Los Angeles, California
  • Poor Customer Service
  • 1
  • 1
  • 16

Up until this point I was a loyal customer with enterprise. Renting exclusively from them. However, while visiting in LA I found out they only appreciate my money not my loyalty. I had an issue of a lost wallet and tried to rent using a temporary card issued by my bank. Although I have rent from them a whopping 35 times this year they were not interested in making an exception for me. They were... Read more

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  • Oct 23
  • Rentals
  • Blacklick, Ohio
  • Car Rental Overcharge
  • 1
  • 1
  • 15

I am officially NO LONGER a fan of Enterprise Rent a Car. They charged me $1200.00 dollars for my rental when I and my car dealership made it clear that the dealership would be paying for my rental car. The dealership even gave them an order number to use when the enterprise lady dropped me back off after I returned the rental. The dealership says that they have been trying to get them to work... Read more

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  • Oct 23
  • Rentals
  • Town N Country, Florida
  • Scratched Rental Car
  • 1
  • 1
  • 7

My wife rented a car from enterprise in Oviedo which I have rented there before . The car was wet when it was shown to my wife . Now there staing that the bumper has scratches and they are charging $250 for scratches that they say werent there again . I am never renting with you guys again . Read more

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