Enterprise Car Rental Complaints and Reviews

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  • Customers like
    • Friendly agents7
    • Location7
    • Price5
  • Customers don't like
    • Customer service26
    • Service11
    • Added charges11

Said didn't need a credit card got there said I need one . And something to show I owed my own home and light gas and water bill. Well I didn't make it to my wife's funeral. Called all I got was alot of bull *** .and the manager would not man up and tell me why when there add day one thing and thay do as they please. In pueblo co. Add comment

  • 15 hours ago
  • Rentals
  • 3

i rented a vehicle, from Enterprise in New Jersey.I've had a few query or two insofar as my bill a few times, and yet they got a huge payment from my car few several times,for which i have all bank receipts for encompassing credit card receipts, so it is clear i lawfully paid for the vehicle. i will take care of the few hundred owed,but to keep calling my business work is outlandish and i just... Read more

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  • 1 day ago
  • Rentals
  • Elizabeth, New Jersey
  • Car Rental
  • 12
  • REVIEW RATING 4/5

Rente from Lax ca to Chatsworth ca a car that had a damage in the back bumper by mistake the circled the from and not the back they wanted to charge me $500 for it for a paperwork mistake I told customer service that it was a mistake and they did not want to help told them there was no damage in the front so why circle the front they told me they don't care about the front only the back they ware... Read more

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  • 1 day ago
  • Rentals
  • Car
  • 12
  • REVIEW RATING 4/5

We rented a car from Enterprise, Miami, Oklahoma location. The vehicle was delivered filthy inside and out, mud on the tires, trash in the back and *** on the inside of the windshield so bad it was hard to see through it in the sunlight. We had to thoroughly clean the car inside and out. The vehicle, a Ford escape SUV had a slow leak in both rear tires. When we got home I noticed a tire warning... Read more

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  • 1 day ago
  • Service Centers and Customer Services
  • Kansas City, Missouri
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

I rented a car via the Enterprise 800# to pick up in Gaylord, Michigan at 9:00am on June 26, 2015 and return to Detroit, Michigan airport at 5:00pm on June 26, 2015 - I rented the car more than one week prior to the 26th - so they had my reservation in plenty of time to source and hold a car for me. They gave me the confirmation #8EHXRB and took my credit card information. I received a call... Read more

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  • 2 days ago
  • Auto Insurance
  • Seoul, Seoul
  • Rental Car Insurance
  • 9
  • REVIEW RATING 4/5

I called enterprise and informed them the keys was lost. I was told to call the office and someone would bring the key to the airport drop off place because I purchased insurance. Then a few hours later I was about to board the plane and found the key. I placed another phone call and informed them I was about to board the plane and would leave the keys at the military boarding. Enterprise... Read more

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  • Jun 27
  • Rentals
  • Jacksonville, Florida
  • Car Rental
  • 16
  • REVIEW RATING 4/5

Had the same and similar problem renting a car. After getting dropped off to the location to pick up my rental was told that i could not use my debit card but have used it at the same location with the same people working there without problem. When asked to speak with a manager was told that he was to busy to speak to me but he was standing on the wall doing nothing. The lady at the window who... Read more

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Cant rent from this company anymore after 2o years u cant return a car on sunday anymore. I was told they are so busy that it doesnt matter if they lose a fee customers over this policy. I travel the country i had always been able to rent on a friday return on a sunday. This comany makes so much money off insurance companys they stopped caring about the average guy !!!! Add comment

  • Jun 26
  • Rentals
  • Taft, California
  • Car Reservation
  • 19
  • REVIEW RATING 4/5

Made a reservation at the Stine Rd location in Bakersfield , Ca which I have used many time and never had a problem ,and was told that there under new management ,and that I can no longer park my car in either of their parking lots and that if I do it could be towed away.Kern county is a very large and rural county you do not pick -up in my area ,so this is very inconvenient for me and probably... Read more

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  • Jun 26
  • Rentals
  • Car Rental
  • 10
  • REVIEW RATING 4/5

We rented a car form Enterprise in Costa Rica for one week. We returned the car and was told that our deposit of $500.00 would be returned to our credit card. It has now been almost 2 months and we still have not received the credit. After contacting enterprise and going back and forward for weeks we were finally told that the money had been returned according to their bank, which is not the... Read more

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